Privacy Policy

1. Who we are

iTradie ("iTradie," "we," "us," or "our") provides Operations-as-a-Service (OaaS) and fractional CTO services to trade and field service businesses, including job management system setup, training, integrations, and ongoing technical support. We operate globally and remotely, with on-site support available on request.

This policy explains what information we collect through itradie.com and in the course of providing our services, how we use it, and the choices available to you.

2. Information we collect

2.1 Information you provide directly

• Contact details you send us by email or WhatsApp (such as your name, email address, phone number, and the content of your message).
• Information submitted when booking a consultation through our Google Calendar scheduling link, including your name, email address, and any details you add to the booking.
• Business information you share with us in the course of engaging our services, such as your company name, the systems you use, and your operational requirements.

2.2 Information collected automatically

When you visit itradie.com, we use Google Analytics (GA4) to collect standard web analytics data, which may include:

• Approximate location (derived from IP address)
• Device, browser, and operating system information
• Pages viewed, time on site, and referring website
• General usage and interaction patterns

This data is aggregated and used to understand how visitors use our site. We do not use it to identify you personally.

2.3 Information accessed while delivering services

If you engage iTradie for Operations-as-a-Service, we may be granted access to your job management system (such as ServiceM8), accounting software (such as Xero or QuickBooks), and related business tools in order to perform the contracted work. This may include access to:

• Your customers' names, contact details, and job/service history
• Quotes, invoices, and payment records
• Internal business data such as staff schedules, forms, and reports

We access this data solely to perform the services you've engaged us for, and treat it as confidential. We do not use client business data for any purpose outside the scope of the engagement, and we do not sell or share it with third parties except as described in this policy or as required to deliver the agreed service (for example, syncing data between systems you've asked us to integrate).

3. How we use information

• To respond to inquiries and schedule consultations
• To deliver, maintain, and improve our services
• To understand and improve how visitors use our website
• To communicate with you about your engagement, including support and billing
• To comply with legal obligations

4. Cookies and tracking technologies

Our website uses cookies set by Google Analytics to distinguish visitors and measure site usage. You can control or disable cookies through your browser settings, or opt out of Google Analytics tracking using Google's browser opt-out add-on. Disabling cookies may affect how some parts of the site behave, though our core content will remain accessible.

5. Third-party services

We rely on the following third-party services, each governed by its own privacy policy:

• Google Analytics — website usage analytics
• Google Calendar — consultation scheduling
• WhatsApp (Meta) — direct messaging, if you choose to contact us this way
• Client-authorized platforms (e.g. ServiceM8, Xero, QuickBooks) — accessed only with your authorization, to deliver contracted services

We do not sell your personal information to third parties.

6. International data transfers

As a global, remote-first business, information we handle may be processed or stored in countries other than your own, including the United States, Australia, and other jurisdictions where iTradie or our service providers operate. Where required by law (for example, under the GDPR for individuals in the EU/UK), we take steps to ensure such transfers are subject to appropriate safeguards.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Client business data accessed during an engagement is retained only as needed for that engagement and any agreed support period thereafter, unless a longer retention period is required by law or contract.

8. Your rights and choices

Depending on where you are located, you may have rights under applicable law (such as the GDPR, UK data protection law, the Australian Privacy Act, or US state privacy laws) to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or contractual exceptions
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Data security

We take reasonable technical and organizational measures to protect personal and business information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

Our website and services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the "effective date" above when changes are made. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this policy or how we handle your information, reach out: